|Quality, Management Approach & Research
Quality is defined as the consistent, effective and efficient accomplishment of any given attached to the above
mentioned components of Quality:
Uniformity, stability and availability of service provision.
The extent whereto the service(s) provided meet the expectations of the target group, all relevant stake holders
and society at large.
The achievement of the desired results without waste of time, effort or resources and the consistent
implementation of excellent practices.
The aim of the Quality Management System (QMS) is to assess the conceptualization, design, implementation and
utility of the service provided through the systematic application of a Quality Management System (QMS).
This assessment occurs within the following framework of QMS goals:
to evaluate the quality of all actions and activities undertaken by the Missions;
to ensure the instituting of adjustments to rectify omissions and deficiencies and
to convert the Missions' strong points into continuous excellent practices.
Quality standards are formalised while quantitative & qualitative Quality Assurance Audits are done monthly where
after rectifications are implemented if applicable.
Management Approach according to International Diploma in Project Management criteria as prescribed by
Cambridge University (See www.transformationafrica.net for the detail)
Monitoring & Evaluation Programme
Quality Assurance Audit Programme
Most Significant Change Programme
Child & Youth Ministry facilitator’s Mentoring Programme
The impact of every programme is continuously enhanced.
Best practices are implemented in accordance with the Lessons
Learned from the debrief after each programme’s monthly
cycle, the MSC feedback as well as the Mentoring Programme.
Most Significant Change Programme (MSC)
MRDP Research Programme
Lessons Learned Programme
CM facilitator’s Mentoring Programme