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| Quality, Management Approach & Research |
Quality is defined as the consistent, effective and efficient accomplishment of any given attached to the above mentioned components of Quality: Consistency: Uniformity, stability and availability of service provision. Effectiveness: The extent whereto the service(s) provided meet the expectations of the target group, all relevant stake holders and society at large. Efficiency: The achievement of the desired results without waste of time, effort or resources and the consistent implementation of excellent practices. Outcome: The aim of the Quality Management System (QMS) is to assess the conceptualization, design, implementation and utility of the service provided through the systematic application of a Quality Management System (QMS). This assessment occurs within the following framework of QMS goals: to evaluate the quality of all actions and activities undertaken by the Missions; to ensure the instituting of adjustments to rectify omissions and deficiencies and to convert the Missions' strong points into continuous excellent practices. Output Quality standards are formalised while quantitative & qualitative Quality Assurance Audits are done monthly where after rectifications are implemented if applicable. Input Management Approach according to International Diploma in Project Management criteria as prescribed by Cambridge University (See www.transformationafrica.net for the detail) Monitoring & Evaluation Programme Quality Assurance Audit Programme Most Significant Change Programme Child & Youth Ministry facilitator’s Mentoring Programme |
Outcome The impact of every programme is continuously enhanced. Output Best practices are implemented in accordance with the Lessons Learned from the debrief after each programme’s monthly cycle, the MSC feedback as well as the Mentoring Programme. Input Most Significant Change Programme (MSC) MRDP Research Programme Lessons Learned Programme CM facilitator’s Mentoring Programme |





